We had Dominic and his team recommended to us for the fitting of a new boiler and it’s absolutely fantastic!! Genuinely nice guys, extremely polite, knowledgable of their work, hard working, clean and with a “nothing is every to much trouble” attitude. Dominic shall continue the maintenance of our new boiler and I would thoroughly recommend him and the team!
Good, fast and efficient service. Phoned reception Monday morning, heard back from them the same morning, they came out the same day within a few hours and came back the following day with a part to fix our boiler, part wasn’t needed in the end so just charged for call out and labour. Would definitely recommend and use again.
'I had a great experience with Pure boilers. Very professional, helpful and completed the work in a timely manner. Would greatly recommend' (2016)Dom recently came back for the annual boiler check up, it was good to see him. He got on with the check, was very polite. No hesitation in recommending Pure Boilers.
This is the third time that we have had Dom and his team install boilers or central heating and we have been extremely pleased with his work. He also carried out necessary servicing and provided required certificates. The work has been carried out to a high standard and was very tidy.
Arranged the appointment and was able to book in for a week later which was much sooner than British gas. They did miss the appointment time but then did everything they could to still come and carry out service in the same day. They also have me discount due to the error. Good service so I would recommend.
Fantastic new combi boiler install. Dominic completed a new combi boiler install himself with help from his 2 guys. Pure boilers have been excellent throughout the whole process from the initial quote to install. I recommend pure boilers for all your boiler / central heating needs if it’s new a repair or just a service. I’ll be looking to use pure boilers from now on for all my services and am considering a monthly service plan. The intergas boiler with Honeywell thermostat fitted is easy to use and the reviews online seem to be good.
Aging boiler on the way out, took the plunge to upgrade to an Intergas boiler to match our Honeywell EvoHome control system and utilise the OpenTherm interface to save more even more on the gas bill. Dominics crew were professional, timely and very polite. I must say a slick operation! Don't hesitate.
I scheduled a boiler service after we had an issue with the boiler lighting on one occasion. The boiler was checked and found to be OK, the issue might have been due to the gas supply or regulator valve. We were given an honest opinion that no extra work is needed at this time.
Dominic, the owner, was very responsive from the moment of the first enquiry. He listened and gave what I felt was good advice on how to achieve the things that I wanted.Several other companies to quote for the same work, Pure boilers was competitively priced but, more importantly, I had a high degree of trust that they would do a good job and they had accountability through Dominic.His guys were polite, respectful of the house and worked well and left the place as tidy and clean as they could. I’m delighted with the work and experience with Pure Boilers and highly recommend them.
Super impressed by the level of service by Pure Boilers. The communication was spot on, the replies, the booking and arrival time. Dominic was very friendly, tidy, efficient and reliable. I would definitely recommend and use him again.
Professional and extremely helpful from start to finish. New boiler fitted. The team were courteous, friendly and respectful. They took the time to explain how the new boiler worked, cleaned up. No hesitation in recommending them.
They came out to take a look at our boiler and water tank for nothing. They gave honest advice so we didn't waste time fixing our old water tank, and suggested we get a new boiler fitted. The boiler they fitted had excellent reviews and the quality of their work was fantastic. They were very polite and punctual too. I highly recommend using this company!
Second time I've used Pure Boilers. Great communication with Dominic, even on a Sunday. Quickly arranged date/time for visit to look at the problem. Two of his guys came as planned and within half hour had diagnosed the issue. Explained very clearly and within minutes Dom had messaged with an estimate. Part was ordered and one of the guys (Sam) returned later the in the day and within a couple of hours had replaced the part, tested and all sorted. Sam was very polite, personable and again explained what he had done very clearly. Very happy and would use again.
My boiler and heating crisis was attended to the same day. Dominic came to fix this issue way after hours; this was way beyond my expectations of excellent customer service and customer care! Dominic took time to fully inspect the heating system and patiently explained where the fault was and what was needed to address this. I am impressed by Dominic and Pure Boilers and am more than happy to recommend them.
The standard of the work was good, the boss of the company is a very nice and professional man. They installed a new boiler and its works well, However they were at my address for 1.5ish days, they installed a new boiler flushed the system and left. I came to check the work to discover that one of the radiators had an issue and didn't heat up. I asked about this and they said "oh yes we noticed that, we can quote to fix it" why would you wait until you left the property having installed a brand new boiler knowing an issue exists with the system but leaving it for me to find? Then offering to quote meaning i have to arrange to give access a second time when the problem could and would have been sorted if it was brought to my attention earlier. Very annoying considering the installation cost nearly 2.5k. If i get the radiator sorted it won't be by pure boilers.
Sent an email enquiring when someone might be able to come out and look at the boiler as the central heating wasn't working. I wasnt expecting anyone to be available for at least a week as it was close to Christmas. Within 10 minutes I had a text from Dominic saying he could attend the same day within about half an hour. Dominic spent quite a bit of time thoroughly checking things and found the potential problem. He was polite and worked very quickly and efficiently!! 100% would recommend and will be arranging a yearly service.
Was recommended to get a Power Flush carried out on my old boiler and central heating system as the water flow was impacting the overall performance of the system. Pure Boilers came out within a couple of days and spent the entire day cleaning out the pipes and radiators. The Power Flush removed lots of dirt and sludge from the system. Since the work has been completed, the radiators are much hotter. The team arrived early on the day (8am) and worked professionally for the whole day. They were very clean and made sure no mess was left. Would definitely use Pure Boilers again